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How kisspd Handles Your Personal Data

At kisspd, we are clear about what personal data we collect, why we collect it, and how we keep it secure within your account.

Data collected only as neededEncrypted account storageYour right to access and correctMalaysian data practices applyContact us anytime on privacy matters

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What We Collect and Why We Use It

kisspd Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with kisspd, we collect information such as your name, contact details, and payment identifiers linked to methods like Touch 'n Go, GrabPay, Boost dan FPX. This data lets us process deposits and withdrawals correctly, verify your account identity, and keep your

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session secure. We do not sell your personal data to third parties. We share it only where necessary to operate the platform — for example, with payment processors when you transact via Touch 'n Go or FPX — and only to the extent required. Data is
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retained for as long as your account remains active and for any period required under applicable Malaysian law. Where local law does not require retention, we delete or anonymise the data on request.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Us About Any Privacy Matter

If you have questions about how we store or use your data, or if you want to submit a data access or deletion request, our privacy support team is here to help.

Email Privacy Team Send your data access, correction or deletion request to our privacy email address. We acknowledge all requests within two business days and aim to resolve them within 14 days.

Live Chat Support Start a live chat session directly from your kisspd account dashboard. Our agents can log a formal privacy request on your behalf and confirm the reference number immediately.

In-Account Help Centre Navigate to the Help Centre inside your account to submit a privacy request form. Each submission is timestamped and tracked so you can follow the progress of your request.

CARA KAMI MENJAGA DATA

Six Pillars of How We Protect Your Privacy

Our approach to data privacy is operational, not just a document. Every area below reflects a concrete practice inside kisspd — from how cookies work on your device to how long we…

Cookie and Tracker Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences in your browser at any time; disabling analytics cookies does not affect your account functionality.

Account Security Measures

Passwords are hashed and never stored in plain text. Login sessions expire after a period of inactivity, and we flag unusual access patterns so we can alert you before any unauthorised action takes place on your account.

Payment Data Handling

Payment details processed through Touch 'n Go, GrabPay, Boost dan FPX pass through encrypted channels. We store only the reference identifiers returned by each payment processor — never full card or wallet credentials.

Data Retention Schedule

Active account data is kept while your account remains open. Transaction records tied to deposits and withdrawals are retained for the period required under Malaysian financial regulations, then deleted or anonymised on schedule.

Your Access and Correction Rights

You may request a copy of the personal data we hold, ask us to correct inaccuracies, or ask us to delete data where retention is no longer required. Submit any of these requests through email or live chat and we will act within 14 days.

Third-Party Disclosure Limits

We disclose your data to third parties only where necessary — such as payment processors or fraud-prevention services. Every third party we engage is contractually bound to handle your data in line with this Privacy Policy.

Your Privacy Questions, Answered

These questions cover the most common things you may want to know about how kisspd manages your personal data, your rights under this policy, and what to do if something needs to change on your account.

We collect your name, email address, contact number, and the payment identifiers associated with your chosen method — such as your Touch 'n Go or GrabPay token. We collect only what is necessary to operate your account and process transactions correctly.

We share data only with parties required to operate the platform — primarily payment processors like the FPX gateway and Boost wallet service. We do not sell your data, and every third party we engage is bound by a data-handling agreement aligned with this policy.

Your account data is retained for as long as your account is active. Transaction records are kept for the period required under applicable Malaysian law. When retention is no longer required, we delete or anonymise that data on a scheduled basis.

Yes. Submit a data access request via email or through the in-account Help Centre. We will compile and send you a copy of the personal data we hold within 14 days of receiving your verified request.

Contact our privacy team by email or live chat, specifying what you would like corrected or deleted. We will verify your identity, process the request within 14 days, and confirm in writing once the change has been made to your account.

All payment data passes through TLS-encrypted channels. We receive only the transaction reference from Touch 'n Go, GrabPay, Boost dan FPX — never your full wallet or card credentials. This limits what we store and reduces exposure in the event of any security incident.

Reach our privacy team first via email or live chat so we can investigate and resolve the matter directly. If you remain unsatisfied after our response, you may escalate to the relevant Malaysian data protection authority where applicable and permitted by local law.

How kisspd Handles Your Personal Data

Reach Us About Any Privacy Matter

Six Pillars of How We Protect Your Privacy

Cookie and Tracker Policy

Account Security Measures

Payment Data Handling

Data Retention Schedule

Your Access and Correction Rights

Third-Party Disclosure Limits

Your Privacy Questions, Answered

01 What personal data does kisspd collect when I open an account?

02 Does kisspd share my personal data with other companies?

03 How long does kisspd keep my account data?

04 Can I request a copy of the data kisspd holds about me?

05 How do I ask kisspd to correct or delete my personal data?

06 How does kisspd protect my data during a Touch 'n Go or GrabPay transaction?

07 Who should I contact if I believe kisspd has mishandled my personal data?

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